Site settings

Because of our unique platform, you can manage multiple sites on various web hosts all from one place. We support FTP, SFTP, and even sites hosted on Amazon S3. If it’s on the web, you can probably edit it with Surreal.

Types of sites

Sites can be configured as regular sites, subsites, or subdomains. A subsite looks like this:

Whereas a subdomain looks like this:

A subsite is essentially a folder inside of a regular site. Surreal supports subsites, but each one you create will count as its own site in terms of billing. Subdomains also count as their own site.

Connection issues

If you have trouble connecting to your site, try the following:

  • For FTP and SFTP, double check your username and password
  • For Amazon S3, double check your bucket name, access key, and secret key
  • Make sure that you’re using the right port (the defaults are 21 for FTP and 22 for SFTP)
  • For FTP, try removing the ftp. prefix from the Server field

If all else fails, try connecting with the exact same credentials using an FTP client. If the connection fails, chances are there’s a problem with your username, password, or FTP configuration. If it succeeds, your host may be blocking access to the CMS. At this point, you should contact your hosting company and ask them to whitelist the IP address for

Surreal has limited support for FTPS (FTP over TLS). You can connect using explicit connections, but implicit connections won’t work.

Finding your home folder

Your home folder is the folder that contains the homepage of your site, subsite, or subdomain. When you visit the URL you typed in the URL field, the resulting page should exist at the top level of your home folder. Common examples of home folders are /www/, /httpdocs/, and /public_html/.

It is critical that your home folder maps correctly to your site’s URL, otherwise the CMS won’t be able to generate paths to pages and other resources properly.

Documents, images, and media

You can set custom paths for documents, images and media using the Advanced tab in the Edit Site section. When a custom path is set, the shortcuts in the file manager will provide an easy way for users to navigate when working with files on the server.